In this short clip John explains that Lean (a global best practice) is NOT a program. It is much more than that. For companies doing it right it is a business strategy and culture. It is a “way” of seeing, thinking, and doing business. It is counter-intuitive and paradoxical – which is precisely why so many business leaders “don’t get it.” So what is Lean and how does it work? Come to John’s workshop March 1-3, 2017 and you will never forget it.